ACCELERATING

TOMORROW

INTEGRATED ANNUAL REPORT 2023

FY2023 Key Highlights

  • Total Income

    RM4,737.7 million

    Profit After Tax and Minority Interests

    RM1,735.2 million

    Cost-To-Income Ratio

    44.3%

    Return On Equity

    10%

    Gross Loans, Advances and Financing

    RM130.2 billion

    Deposits From Customers

    RM130.3 billion

    Total Assets

    RM197.5 billion

    Shareholders’ Equity

    RM18.1 million

  • Surpassed carbon emissions reduction target of 24% against baseline 2019, achieving 30% reduction before carbon offset and

    93%

    after carbon offset

    Achieved

    First Ranking

    in the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) amongst AmBank Group customers

    Participated in inaugural carbon credit auction on Bursa Carbon Exchange (BCX)

    and successfully bid for carbon credit

    Energy Management Gold Standard (EMGS) - 1st Financial Institution

    awarded the certification

    RM1.94 billion

    of green loans/financing disbursed

    81,850 kWh

    energy generated from solar panels from April 2022 to March 2023, offsetting 63.84 mtCO2e

    Became an official supporter of the Task Force on Climate-related Financial Disclosures (TCFD)

    Maintained

    "AA"

    Rating For MSCI ESG

    Incentivise and assist SMEs

    to green their operations via the

    GVC Programme

    100% of energy consumption from operations in Sarawak was from a hydroelectricity source, reducing 503.45 mtCO2e

    RM1.4 billion

    ddisbursed under the affordable home financing schemes with 5,916 homes purchased

    Established AmCare for employees to volunteer in CSR activities

    ZERO

    Lost Time Injury Frequency Rate

    100%

    members of the Board and employees received training and communication on the Group’s anti-corruption policies and procedures

SUSTAINABILITY @ AmBank GROUP

AmBank GROUP’S SUSTAINABILITY FRAMEWORK

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KEY MESSAGES

Message from Our Chairman

WE ARE FORGING AHEAD, PUSHING THROUGH CHALLENGES AND CAPITALISING ON OPPORTUNITIES, TO DELIVER A STRONG PERFORMANCE.

Dear Stakeholders,

It gives me great honour to present AmBank Group’s Integrated Annual Report 2023. We highlight the Bank’s value creation efforts and how we have managed our risks and made the best of our opportunities. Despite operating under challenging conditions in FY2023, the Group delivered a strong set of results through the disciplined execution of our strategy. We continue to pursue our commitment to good governance and social responsibility.

TAN SRI MD NOR BIN MD YUSOF

Chairman
AmBank Group

Total dividend payout of 18.3 sen/ share, a

dividend payout ratio of 35%

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KEY MESSAGES

Group Chief Executive Officer’s Message

Dear Stakeholders,

The past year has been a pivotal one for the AmBank Group. We kept our foot on the throttle in executing our strategies, demonstrating our unwavering commitment to driving growth and enhancing shareholder value.

DATO’ SULAIMAN MOHD TAHIR

Group Chief Executive Officer
AmBank Group

10%

 

ROE achieved

a year ahead of our goals.

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CHAIRMAN EMERITUS/ HONORARY ADVISER OF AMMB HOLDINGS BERHAD

Tan Sri Azman Hashim stepped down as Chairman of AMMB Holdings Berhad on 29 April 2022. However, in recognition of his immense contribution, wealth of experience and invaluable insights, he was appointed Chairman Emeritus/ Honorary Adviser of the Group on 30 April 2022. His influence and wisdom continue to be highly regarded and his legacy as a visionary leader and philanthropist will undoubtedly continue to inspire and shape AmBank Group’s path in the years to come.

TAN SRI AZMAN HASHIM

Date of Appointment:
30 April 2022

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OUR VALUE CREATING BUSINESS MODEL

CAPITAL INPUTS
  • OUR BUSINESS
CAPITAL INPUTS
  • Human
  • Financial
  • Intellectual
  • Manufactured
  • Natural
  • social
  • OUR BUSINESS
  • Wholesale Banking
  • Investment Banking
  • Retail Banking
  • Business Banking
  • Islamic Banking
  • Life Insurance
  • Family Takaful
OUTCOMES CREATED FOR STAKEHOLDERS
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CAPITAL INPUTS

Human

  • Circa 8,000 AmBankers
  • RM19.7 million invested in employee training and development

Financial

  • More than RM12 billion in market capitalisation

Intellectual

  • Over 40 years of banking expertise

Manufactured

  • 168 retail branches nationwide
  • 254 Cash Recycler Machines
  • 615 ATMs

Natural

  • 5% reduction in carbon emissions (scope 2)
  • 2,267,789 kWh (100%) of energy consumptions from operations in Sarawak was provided by a hydroelectricity source, reducing 503.45 mtCO2e of carbon

Social

  • Onboarded 20 local vendors who were certified by the Malaysian Global Innovation & Creativity Centre (MaGIC) to encourage business units to procure products/services from local vendors and support Malaysian entrepreneurs

OUTCOMES CREATED FOR STAKEHOLDERS

Human

  • 95.7% Employee Retention Rate
  • 86% EEI
  • 46% top Management/Senior Management are women

Financial

  • RM4,737.7 million in total income

Intellectual

Awards & recognitions received:
  • Best Islamic Bank Malaysia 2022
  • Best Securities House in Malaysia 2023
  • Best FX Bank for Corporates & FI (11th consecutive win)

Manufactured

  • More than 100,000 SME Clients
  • 89.0 million average online transactions (monthly)

Natural

  • 79,113 kWh saved through LED lighting initiative
  • Accumulated 4.215 tonnes of recyclable waste from our Recycling Bins in Menara AmBank, Bangunan AmBank Group and Wisma AmFirst in FY2023, to be recycled by our third-party recycling vendors
  • 81,850 kWh energy generated from solar panels from April 2022 to March 2023, offsetting about 63.84 mtCO2e of carbon emissions for FY2023

Social

  • RM656 million contributed to local suppliers
  • RM991,087 in total Zakat contribution

PERFORMANCE REVIEW BY
GROUP CHIEF FINANCIAL OFFICER

Delivering 10% ROE is a milestone for our FOCUS 8 strategy. The Group strengthened its capital levels further and declared a dividend payout of 35% for the year.

JAMIE LING FOU-TSONG

Group Chief Financial Officer
AmBank Group

GROUP FINANCIAL HIGHLIGHTS

  • TOTAL INCOME
    (RM MILLION)

    3,922.4

    FY2019

    4,227.2

    FY2020

    4,552.5

    FY2021

    4,665.0

    FY2022

    4,737.7

    FY2023

  • LOANS, ADVANCES AND FINANCING (NET)
    (RM MILLION)

    100,544.0

    FY2019

    105,501.6

    FY2020

    110,616.5

    FY2021

    118,065.7

    FY2022

    128,242.6

    FY2023

  • TOTAL ASSETS
    (RM MILLION)

    158,793.4

    FY2019

    169,203.1

    FY2020

    170,178.3

    FY2021

    174,858.9

    FY2022

    197,540.6

    FY2023

  • PROFIT/(LOSS) ATTRIBUTABLE TO SHAREHOLDERS (RM MILLION)

    1,505.3

    FY2019

    1,340.7

    FY2020

    961.6

    (3,826.5)*

    FY2021

    1,502.7

    FY2022

    1,735.2

    FY2023

  • DEPOSITS FROM CUSTOMERS
    (RM MILLION)

    106,916.0

    FY2019

    112,966.7

    FY2020

    120,543.2

    FY2021

    122,592.9

    FY2022

    130,315.1

    FY2023

  • TOTAL LIABILITIES
    (RM MILLION)

    140,103.0

    FY2019

    149,643.0

    FY2020

    154,587.9

    FY2021

    156,900.0

    FY2022

    179,404.7

    FY2023

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BUSINESS REVIEW

DOWNLOADS

Other Documents

Notice of 32nd AGM
Notification to Shareholders
Administrative Guide
Proxy Form