AR24

Reaching New Heights:

Tan Sri Azman Hashim's Inspiring Climb to Mount Kinabalu

AmBank Group's journey of longevity, resilience, and continued excellence is embodied by our Chairman Emeritus, Tan Sri Azman Hashim. His recent climb to the summit of Mount Kinabalu at the age of 84 is a powerful representation of the enduring spirit of our institution as we approach our 50^th year.

Our Performance Highlights at a Glance

Financial Highlights

TOTAL INCOME

RM0.0 million

PROFIT AFTER TAX AND MINORITY INTEREST (PATMI)

RM0.0 million

COST-TO-INCOME RATIO

0.0%

RETURN ON EQUITY (ROE)

0.0

SHAREHOLDERS' EQUITY

RM0.0 billion

GROSS LOANS, ADVANCES AND FINANCING

RM0.0 billion

DEPOSITS FROM CUSTOMERS

RM0.0 billion

TOTAL ASSETS

RM0.0 billion

COMMON EQUITY TIER 1 (CET1) CAPITAL RATIO WITHOUT TRANSITIONAL ARRANGEMENT (TA)

0.00%

TOTAL CAPITAL RATIO (WITHOUT TA)

0.0%

DIVIDEND PER SHARE

0.0 sen

DIVIDEND PAYOUT RATIO

Business Highlights

Launched the first agnostic virtual display application for Dynamic DuitNow QR, facilitating cross-border collections.

Conducted the first successful rollout of Indirect Non-Bank Participant Issuer for WavPay e-Wallet..

AmInvestment Bank acted as Principal Adviser, Sponsor, Lead Bookrunner, and Sole Underwriter for Alpha IVF Berhad's IPO
(Market cap: RM 0 billion), the largest IPO on the ACE Market of Bursa Malaysia Securities Berhad.

Net Promoter Score (NPS) rose significantly to +0 in 2023 from a baseline of -21 in 2018.

Sustainability Highlights

Recorded a

0% increase

in registered users on our AmOnline platform

Recorded a

0% increase

Customer Satisfaction Score (CSAT)

Supported

iTEKAD programme

for

asnaf

microentrepreneurs

Disbursed a total of

RM0 million

in loans and financing for affordable housing loans/financing schemes, providing homes for the community

More than

0 businesses trained / participated

in AmBank BizCLUB, BizCONFERENCE and BizRACE

0 employees

completed training on Sustainability 101

of our Board members are women

* as at 31 March 2024

Maintained a

participation rate of 0 %

in our Employee Engagement Index (EEI) survey

Jangan Kena Scam Awareness Campaign

0 million impressions

Introduced an

Employee Resource Group (ERG)

named Ladies at Work (L@W)

Jangan Kena Scam Awareness Campaign

0 million impressions

Achieved

0% GHG emissions reduction

against 2019 baseline with carbon reduction initiatives for enterprise operations

Onboarded

0 vendors

onto the Pantas Greening Value Chain (GVC) Programme

A total of

RM0 million

contributed to Zakat

Established the

AmBank Volunteer Network (AVN)

to streamline volunteer initiatives across the Group

Chairman's letter

Dear Stakeholders,

This year has been a testament to the firm foundations we have established over the course of our Focus 8 strategy.

The Group concluded its Focus 8 strategy phase with a strong performance and delivered around RM5 billion improvement in market capitalisation between FY2021 to FY2024. There is still much to be done and we continue to build our businesses from a position of strength.

At the core of our Group is our purpose of “Winning Together”. This purpose embodies our approach to fostering strong, mutually beneficial relationships with all our stakeholders.

TAN SRI MD NOR BIN MD YUSOF

Chairman

GROUP CHIEF EXECUTIVE OFFICER'S letter

Dear Stakeholders,

I am privileged to lead the AmBank Group as the new Group Chief Executive Officer. We concluded our Focus 8 strategy successfully this year and I would like to highlight some of the key financial outcomes below:

Delivered improved earnings;
Reduced our expense ratio further;
Increased our return on equity (ROE), and meeting our 10% ROE target;
Restored our capital position;
Increased our dividend payout and reverted to our historical payout level.

We have a refreshed strategy – "Winning Together" – where we will continue to build on our strengths and capitalise on emerging opportunities. I am excited to be leading AmBank Group in our next phase of growth.

JAMIE LING

Group Chief Executive Officer

Performance Review by

GROUP CHIEF FINANCIAL OFFICER

FY2024 registered resilient total income, supported by strong NoII, cushioning the impact of industry-wide margin compression. We delivered improved PATMI, ROE of 10.0%, CET1 of 13.04%, and rewarded shareholders with dividend per share of 22.6 sen. Our improved performance was also recognised with a rating upgrade to AA2 by RAM Rating Services Berhad.

SHAFIQ ABDUL JABBAR

Group Chief Financial Officer

Group Financial Highlights

PROFIT ATTRIBUTABLE TO SHAREHOLDERS(RM million)

TOTAL INCOME(RM million)

TOTAL ASSETS(RM million)

LOANS, ADVANCES AND FINANCING (GROSS)(RM million)

TOTAL LIABILITIES(RM million)

DEPOSITS FROM CUSTOMERS(RM million)

^ Restated for the impact of adoption of MFRS 17 Insurance Contracts.
* Excluding one-off charges of RM4,788.1 million.

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Business Review

Wholesale Banking

Business Banking

Retail Banking

Investment Banking

Islamic Banking

Life Insurance Business

Family Takaful Business

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Sustainability at AmBank Group

Our Sustainability Statement outlines the Group’s approach to integrating environmental, social, and governance (ESG) principles into our business. It reflects our commitment to addressing stakeholder needs, driving positive impact, and ensuring sustainable growth. For a detailed overview of our sustainability initiatives, achievements, and future goals, please refer to the full Sustainability Report.

Our Approach to Sustainability

The foundation of AmBank Group’s sustainability commitment is the Group’s Sustainability Framework. This framework is structured to align with Environmental, Social, and Governance (ESG) and value-based intermediation (VBI) principles. It ensures that our business practices not only foster economic prosperity but also uphold and advance environmental stewardship and social responsibilities.

AMBANK GROUP'S SUSTAINABILITY FRAMEWORK

Sustainability Statement

AmBank Group embeds environmental (including climate-related), social and governance (“ESG”) considerations to our strategies, business and operations, to contribute to the greater good of our stakeholders, ensuring the longevity of our relevance and profitability.

Sustainability Themes

Responsible Banking

We are committed to conduct our business and engage customers in a responsible manner.

Responsible Financing and Building Climate Resilience
Customer Experience and Satisfaction
Digital Innovation
Cybersecurity and Data Privacy
Financial Inclusion

Conscious Self-Conduct

We are conscious that our internal conduct has ESG, including climate-related implications.

Integrity & Preventing Financial Crime
Enhancing Employee Well-being
Developing Our People
Driving Diversity, Equity & Inclusion
Responsible Consumption
Responsible Procurement

Positive Societal Impact

We contribute towards the creation of a positive impact to our communities.

Supporting Communities