GROWING
AND WINNING TOGETHER

INTEGRATED
ANNUAL REPORT
2019

Chairman's Statement

TAN SRI AZMAN HASHIM
Non-Independent
Non-Executive Chairman

“Our strategic journey in striving for excellence kept pace with the global technology phenomenon in FY2019, acquiring scale for our
customer-centric, differentiated and secure solutions in a much faster and more cost-efficient manner.”

Group Chief Executive Officer’s Message

DATO’ SULAIMAN
MOHD TAHIR
Group Chief Executive Officer

“AmBank Group’s transformation plan saw increased traction that further strengthened our fundamentals, drove higher earnings and efficiencies across all business segments.”

Group Chief Executive Officer’s Message

To Be Top 4
in each of our
4 growth segments
(Affiuent, Mass Affiuent, Mid Corp, SME)

To Be Top 4
in each of our
4 focus products
(Cards, Markets, Transaction Banking, Wealth Management)

To Be Top 4
in each of our
current engines
(Asset Management, Corporate Loans, DCM)

To Be Among
the Top Employers
in Malaysia

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Our Key Performance Highlights

  • Overall income remained resilient and in line with the previous year, amidst a tougher economic backdrop in the second half of the financial year:

    Good growth was achieved in net interest income underpinned by continued balance sheet expansion, offsetting net interest margin compression. In contrast, fee income was more subdued against a tougher economic backdrop which affected Investment Banking revenues significantly. Heightened market volatilities also resulted in a more cautious position taking with lower trading gains generated.

  • Cost discipline and business efficiency were key drivers in improving our operating leverage, driving profit before provision up 15% year on year:

    Overall expense base fell 12.0% year on year, with cost-to-income ratio at 54.3% compared to 60.8% a year ago. This year, our BET300 initiatives generated approximately RM112 million in gross savings, enabling us to absorb salary inflation as well as allowing for higher investment related expenses in technology and digital infrastructure.

  • Improved returns with ROE of 8.8%:

    The completion of retail debt sale and the resolution of several non-performing legacy corporate loans during the financial year further supported our earnings. These outcomes also reflect our commitment to release capital and improve capital efficiency as well as focus our collection resources on newer vintage delinquent loans.

  • Strengthened our funding, liquidity and capital metrics:

    The Group’s CET1 and total capital ratio increased by 80 bps and 180 bps to 11.9% and 15.4% respectively through capital accretive growth and better risk weighted assets efficiency. The Group’s liquidity profile remains strong, and is already compliant with NSFR requirements. The Group received two credit rating upgrades this year; RAM upgraded AMMB Holdings Berhad, our financial holding company’s credit rating to AA2 from AA3 and AmBank (M) Berhad’s foreign currency rating was also upgraded by Moody’s to A3 from Baa1.

  • Delivered total shareholders’ return of 21.1% during the year:

    The Group’s dividend per share of 20 sen per share compared to 15 sen per share in FY2018, taken together with the growth in share price over the past year represented a 21.1% total shareholder’s return over one year.

  • OPERATING REVENUE
    (RM MILLION)

    9,143
    2015
    8,416
    2016
    8,286
    2017
    8,577
    2018
    9,120
    red icon
    2019
  • PROFIT ATTRIBUTABLE
    TO SHAREHOLDERS
    (RM MILLION)

    1,919
    2015
    1,302
    2016
    1,325
    2017
    1,132
    2018
    1,505
    red icon
    2019
  • TOTAL ASSETS
    (RM MILLION)

    133,804
    2015
    133,764
    2016
    134,768
    2017
    137,881
    2018
    158,793
    red icon
    2019
  • TOTAL LIABILITIES
    (RM MILLION)

    118,296
    2015
    117,645
    2016
    117,615
    2017
    120,221
    2018
    140,103
    red icon
    2019
  • LOANS, ADVANCES
    AND FINANCING (NET
    (RM MILLION)

    86,174
    2015
    86,513
    2016
    89,865
    2017
    95,378
    2018
    100,544
    red icon
    2019
  • CUSTOMER DEPOSITS
    (RM MILLION)

    92,130
    2015
    90,257
    2016
    93,935
    2017
    95,805
    2018
    106,916
    red icon
    2019
  • SHAREHOLDERS’ EQUITY
    (RM MILLION)

    14,455
    2015
    15,169
    2016
    16,027
    2017
    16,516
    2018
    17,691
    red icon
    2019

TOTAL
INCOME

RM

3,922.4

million

COST TO
INCOME RATIO

54.3

%

PROFIT AFTER TAX AND
MINORITY INTERESTS

RM

1,505.3

million

TOTAL
LOANS

5.7

%

TOTAL
DEPOSITS

11.6

%

CET 1
CAPITAL RATIO

11.9

%

RETURN ON
EQUITY

8.8

%

DIVIDEND
PAYOUT RATIO

40

%

Strategic Review

What We Do

Our business model aims to meet robust consumer needs by delivering simple, seamless, convenient and holistic financial services and solutions for our customers, enabling them to navigate the evolving business environment.

We connect with our customers via our extensive and growing touch points to improve accessibility to our offerings, while balancing our physical presence in recognition of the importance of the ‘human touch’.

We offer innovative financial products and services in Wholesale Banking, Investment Banking, Retail Banking, Business Banking, Islamic Banking, Insurance and Takaful.

We work hand-in-hand with our customers to deliver the right financial solutions that cater to their needs and help them grow.

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Key Resources and Relationships

Knowledgeable and highly skilled employees who are equipped to help our customers grow and win

An accountable and committed leadership team that is focused on building our business

Award-winning business practices

Over 40 years of track record in the Malaysian financial services industry

Harness synergy from strategic relationships and business partnerships

Culture of continuous improvement in governance, compliance and risk management

Provide exceptional customer experience at every touch point

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We focus on these key areas

Ensuring Operational Efficiency

  • Driving operational efficiency across the Group
  • Deepening relationships with our customers
  • Enhancing the funds management performance of AmFunds

Driving Productivity

  • Driving productivity in the Business and Retail Banking divisions
  • Pushing income through ancillary products
  • Focus on capital-light assets – i.e. ASB, Card, Wealth Management, etc.

Improving Cost Efficiency

  • Delayering management structure and processes for a flatter and leaner organisation
  • Cost Structure Optimisation initiatives under Business Efficiency Transformation (“BET300”)

Enablers

  • Continuously drive digital adoption at the heart of our businesses through implementation of our Digital blueprint
  • Intensify Cyber Security
  • Continuously inculcating a culture of compliance and embedding them in our performances
  • Improve Credit Risk Rating
  • Implement a robust and strategic talent management framework

Strategic Focus

  • Ensuring capital and funding efficiency
  • Grow our core business and form new strategic business partnerships
  • Diversify revenue through Digital Partnerships and Ecosystem Build

Wholesale Banking

  • Building Cash Net Interest Income
  • Enhance ROCE
  • Grow Non-Interest Income
  • Recalibrate Balance Sheet

Investment Banking

  • Grow Private Banking Business
  • Grow Retail and Institutional Businesses
  • Focus on Strategic Bond Placements and Swaps
  • Focus on Privatisation and Opportunistic Consolidation Play (Mergers and Acquisitions)

Retail Banking

  • Capital
  • CASA Drives
  • Process Optimisation and Branch Digitalisation
  • Compliance
  • Collaboration

Business Banking

  • CASA Focus
  • Higher Risk-adjusted Returns
  • Asset Focus
  • FX
  • Portfolio Actions
  • Deposit Hunting Team

Digital and Group Information and Operations

  • Protect the Enterprise from Cyber Threats
  • Improve Price Performance
  • Improve Business Resilience
  • Build Business Capability

Create sustainable value for our shareholders,
customers, the community and the country

  • FOR
    CORPORATE CUSTOMERS

    We help our corporate customers raise their competitive edge in local markets by supporting them with services ranging from corporate loans to debt capital markets and asset management.

  • FOR
    UNDERSERVED SEGMENTS

    We reach out to the underserved market such as small and mediumsized enterprises to help them grow and expand; whilst meeting the needs of the growing Mass Affluent and Affluent retail segment.

  • FOR
    MALAYSIA

    As a Malaysian bank, we possess a comprehensive understanding of the local environment and the Malaysian way of doing business and we share our unique insights with local companies and multinationals.

  • FOR THE FINANCIAL MARKET

    Build and strengthen financial market confidence through strong compliance and governance practices.

  • FOR
    OUR
    CUSTOMERS

    We partner with other organisations to develop value-driven products and services for our customers. Our digital initiatives are designed to enhance the daily lives of our customers and make banking with us simple, fast and convenient.

  • FOR
    OUR
    SOCIETY

    We reach out to communities and contribute to societal wellbeing via our corporate social responsibility initiatives and our sustainability focus. Our comprehensive internal training programmes upskill our employees, which improve the socio-economic development of the community.

Sustainability

AmBank Group’s Sustainability Endeavours Contribute To Nine Out of The 17 UN SDGS

2

ZERO
HUNGER

3

GOODHEALTH
AND WELL-BEING

4

QUALITY
EDUCATION

5

GENDER
EQUALITY

8

DECENT WORK AND
ECONOMIC GROWTH

9

INDUSTRY. INNOVATION
AND INFRASTRUCTURE

11

SUSTAINABLE CITIES
AND COMMUNITIES

12

RESPONSIBLE
CONSUMPTION
AND PRODUCTION

16

PEACE. JUSTICE
AND STRONG
INSTITUTIONS

Materiality Assessment

During the year, the AmBank Group Sustainability Stakeholder Engagement Survey was conducted. We reviewed our material sustainability matters which form the core of our SDG contributions, and streamlined them according to AmBank Group’s three key sustainability themes: Responsible Banking, Employer of Choice and Positive Societal Impact as follows:

RESPONSIBLE BANKING

We are committed to being a responsible financial services group.

Material Sustainability Matters:

  • 1. Data Security, IT Infrastructure and Digital Transformation;
  • 2. Customer Satisfaction;
  • 3. Ethics, Governance and Compliance;
  • 4. Responsible Marketing, Product and Service Design;
  • 5. Financial Inclusion and Responsible Lending;
  • 6. Responsible Sourcing and Procurement

EMPLOYER OF CHOICE

We recognise the need to maintain an engaging and inclusive workplace that lets people achieve their aspirations.

Material Sustainability Matters:

  • 7. Conducive & Inclusive Workplace and Human Capital Development

POSITIVE SOCIETAL IMPACT

We contribute to a more sustainable future by considering carefully our business decisions, the environmental impacts of our activities and how we interact with our wider communities.

Material Sustainability Matters:

  • 8. Environmentally and Socially Responsible Investments;
  • 9. Community Investment and Development;
  • 10. Energy, Water and Waste Management

Stakeholder Engagement

  • Customers

    • Digital Platforms
      (e.g. AmBank’s Corporate Website, Social Media Networks, Smartphone Applications and Mobile Messaging)
    • Customer Satisfaction Surveys
      (e.g. SMS, Phone Call and Survey Tablet at AmBank Branches)
    • Mystery Shopping Programmes
  • Investors and Shareholders

    • Annual General Meeting
    • Quarterly Analyst and Fund Manager Briefings
    • Focused Investor Presentations, Meetings and Discussions
    • Financial Statements
    • Media Releases
    • Investment Conferences and Roadshows
    • AmBank Group’s Investor Relation (“IR”) Section and Dedicated IR Mailbox
  • Government and Regulators

    • One-on-One Meetings
      (e.g. Bank Negara Malaysia, Securities Commission Malaysia, Bursa Malaysia Berhad, Credit Guarantee Corporation Malaysia Berhad)
  • AmBank Group Employees (“AmBankers”)

    • Employee Surveys
    • Employee Induction Training
    • Employee Engagement Expo
    • Townhall Meetings
    • AmBank Group’s Internal Publications
      (e.g. Berita AmBank Group)
    • ‘Am Connected’ Intranet Portal
    • Learning and Development Programmes
    • Corporate Volunteering Programmes
    • Employee Performance Appraisals
    • Direct Employee Electronic Feedback
      (e.g. Speakup!, Talk to DSMT*)
    • Senior Management Visits to Employee Touchpoints
      (e.g. AmBank Branches and Buildings)
    • Digital Platforms
      (e.g. Social Media Networks, Smartphone Applications and Digital Training)
    • ‘eHR’ Pool Email Channel

    * Dato’ Sulaiman Mohd Tahir

  • Community

    • Digital Platforms
      (e.g. Social Media Networks and Smartphone Applications)
    • Corporate Volunteering Programmes
      (e.g. Community Events, Knowledge-Sharing Initiatives and Partnerships with Non-Governmental Organisations)
    • Zakat Contributions
    • Financial Industry Collective Outreach
    • AmBank Group Sports Club (Kelab AmBank Group) CSR Activities
  • Media

    • Media Conferences and Events
    • Media Releases
    • Media Interviews
    • Media Engagements*

    * Total Print & Electronic Media PR Value for FY2019 is RM13.2 Million

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Awards & Accolades

OVER 60

INDUSTRY AWARDS RECEIVED DURING THE YEAR UNDER REVIEW

Awards

AmBank Group

    16th Annual RAM League Awards
  • Sustainability Award
    8th Asian Excellence Awards 2018
  • Best Investor Relations Company
  • Asia’s Best CFO, Investor Relations
    Australasian Reporting Awards
  • Gold Award for 2018 Annual Report
    2nd Asean Corporate Governance Awards Ceremony 2018
  • One of the Top 50 ASEAN Public Listed Companies
    Employer Branding Awards 2018
  • Malaysia Best Employer Brand Awards 2018 (3rd Consecutive Year)

Investment Banking

    12th Annual Alpha Southeast Asia Best Financial Institutions Awards 2018
  • Best Asset & Fund Manager, Malaysia
    12th Annual Alpha Southeast Asia Deal & Solution Awards 2018
  • Best Mudharabah Deal | Yinson TMC Sdn Bhd | RM1.5 billion Perpetual Sukuk Mudarabah Programme
  • Most Innovative Bond Deal | GENM Capital Berhad | RM3 billion Medium-Term Note Programme
  • Best Sustainable Energy/Renewable Finance Deal | Segi Astana Sdn Bhd | RM415 million ASEAN Green Medium-Term Note Facility
  • Best Sukuk Deal | MBSB Bank Berhad | RM2.295 billion Structured Covered Sukuk Facility
    15th Annual RAM League Awards 2018
  • Lead Manager Award 2017 – No. 3 (by No. of Issues)
  • Lead Manager Award (Sukuk) 2017 – No. 3 (Programme Value)
  • Lead Manager Award (Sukuk) 2017 – Joint 3rd (by No. of Issues)
  • Lead Manager Award X 2017 – No. 3 (by Programme Value)
    2019 Morningstar Awards
  • Best Malaysia Bond Fund: AmDynamic Bond
  • Best Malaysia Bond (Syariah) Fund: AmBon Islam
    Asia Asset Management’s 2019 Best of the Best ASEAN Awards
  • Best Pension Fund Manager, Malaysia
    Employees Provident Fund (“EPF”)’s External Fund Managers Annual Awards 2019
  • Best Domestic Fixed Income Fund Manager 2018
    Fundsupermart.com Recommended Unit Trusts Awards 2017/18
  • Fixed Income – Malaysia (Short Duration) (5th Consecutive Year): AmIncome Plus
  • Fixed Income – Malaysia with Foreign Exposure (3rd Consecutive Year): AmDynamic Bond
    IFR Asia Awards 2018
  • Malaysia Capital Markets Deal | Yinson TMC Sdn Bhd | RM950 million Perpetual Sukuk Issuance
    Insurance Asia News’ Institutional Asset Management Awards 2018
  • Insurance Fund House of the Year, Malaysia
    Islamic Finance News Awards 2018
  • Mudharabah Deal of the Year | Yinson TMC Sdn Bhd | RM950 million Perpetual Sukuk Issuance
  • Equity & IPO Deal of the Year | Malaysia Building Society Berhad’s RM644.95 million acquisition of Asian Finance Bank
    Lipper Fund Awards from Refinitiv 2019
  • Equity Malaysia – Malaysia Pension, 3 Years: AmMalaysia Equity
  • Mixed Asset MYR Balanced, Malaysia – Malaysia Pension, 3 Years: AmBalanced
    MARC 2017 Lead Managers League Tables Awards
  • Issue Count (Conventional & Islamic) (Second Runner-Up)
    The Asset Triple A Asia Infrastructure Awards 2018
  • Project Finance House of the Year, Malaysia (4th Consecutive Year)
  • Oil & Gas Deal of the Year | Pengerang Terminals (Two) Sdn Bhd | USD$1.25 billion Syndicated Term Loan Facility
  • Social Infrastructure of the Year | Perbadanan PR1MA Malaysia | RM2.5 billion Government Guaranteed Islamic Medium-Term Note Issuance
  • Power Deal of the Year | Tenaga Nasional Berhad | RM2 billion Sukuk Issuance
  • Transport Deal of the Year | Projek Lintasan Sungai Besi Ulu Klang Sdn Bhd | RM380 million Sukuk Issuance
  • Transport Deal of the Year (Highly Commended) | DanaInfra Nasional Berhad | RM10.18 billion Government-Guaranteed Sukuk Issuance
    The Asset Triple A Country Awards 2018
  • Best Loan Adviser (2nd Consecutive Year)
    The Asset Triple A Islamic Finance Awards 2018
  • Best Loan Adviser, Malaysia
  • Best Government-Guaranteed Sukuk | Perbadanan PR1MA Malaysia | RM2.5 billion Government-Guaranteed Islamic Medium Term Note Issuance
  • Best Corporate Sukuk | Tenaga Nasional Berhad | RM2 billion Sukuk Issuance
  • Best New Sukuk | Danajamin Nasional Berhad | RM500 million Subordinated Sukuk Issuance
  • Best Project Finance Deal | Project Lintasan Sungai Besi Ulu Klang Sdn Bhd | RM380 million Sukuk Issuance
    The Asset Triple A Private Banking, Wealth Management, Investment and ETF Awards 2018
  • Best ETF Provider, Malaysia (3rd Consecutive Year)
    The Edge’s Best Deal of the Year 2018
  • Best Non-IPO Fund Raising (Sukuk/Bond) | Yinson TMC Sdn Bhd | RM950 million Perpetual Sukuk Issuance
  • Best Mergers & Acquisitions | IOI Corporation Berhad | RM3.95 billion partial divestment of Loders Croklaan Group
    The Global Islamic Finance Awards 2018
  • Best Islamic Project Finance House
    World Finance Investment Management Awards 2018
  • Best Investment Management Company, Malaysia (7th Consecutive Year)

Wholesale Banking

    12th Annual Alpha Southeast Asia Best Financial Institution Awards 2018 (7th Consecutive Year)
  • Best FX Bank for Corporates & Financial Institutions
    The Asset Benchmark Research Award
  • The Region’s Best Local Currency Bond Individuals (Trading)
  • The Region’s Best Local Currency Bond Individuals (Sales)
    Malaysian e-Payments Excellence Awards (“MEEA”)
  • Outstanding Contribution to JomPAY

Retail Banking

  • ASNB Starz Awards 2018 – six awards including third highest number of new accounts for all ASNB products.

Business Banking / SME

  • Best SME Bank Malaysia 2018 by Global Banking and Finance Magazine
    CGC SME Awards 2018 (CGC’s Top FI Partner)
  • Top Financial Institution (“FI”) Partner Award for the Commercial category
  • Top Financial Institution (“FI”) Partner Award for the Bumiputera category

Digital Banking

    The Asset Triple A Digital Awards 2018
  • AMYTM won Most Innovative Emerging Digital Technologies Project for Malaysia
    Red Hat Innovation Awards APAC 2018
  • Digital Transformation category for Malaysia

Group Operations

  • 2018 J.P. Morgan Elite Quality Recognition Award for Treasury Operations
  • Appreciation of Partnership Award 2018 from BNY Mellon

Group Human Resource

  • Randstad Top 75 Most Attractive Companies to Work for in Malaysia for 2018
    Employer Branding Awards 2018
  • Malaysia Best Employer Brand Awards 2018 (3rd Consecutive Year)
    HR Excellence Awards 2018
  • Graduate Recruitment and Development

AmGeneral Insurance

  • Bronze Award for ‘Excellence in Branding Strategy’ for Kurnia’s auto365 marketing campaign at A&M Magazine’s Marketing Excellence Awards
  • OSH Best Practices Award

AmMetLife

  • The American Malaysian Chamber of Commerce Certificate of Recognition for excellence in Corporate Social Responsibility.

AmMetlife Takaful

  • Innovation Award for iMeriah 2018
  • Best Family Takaful Operator Award 2018