ACCELERATING

TOMORROW

INTEGRATED ANNUAL REPORT 2023

FY2023 Key Highlights

Total Income

RM4,737.7 million

Profit After Tax and Minority Interests

RM1,735.2 million

Cost-To-Income Ratio

44.3%

Return On Equity

10%

Gross Loans, Advances and Financing

RM130.2 billion

Deposits From Customers

RM130.3 billion

Total Assets

RM197.5 billion

Shareholders’ Equity

RM18.1 million
Surpassed carbon emissions reduction target of 24% against baseline 2019, achieving 30% reduction before carbon offset and

93%

after carbon offset

Achieved

First Ranking

in the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) amongst AmBank Group customers

Participated in inaugural carbon credit auction on Bursa Carbon Exchange (BCX)

and successfully bid for carbon credit

Energy Management Gold Standard (EMGS) - 1st Financial Institution

awarded the certiﬁcation

RM1.94 billion

of green loans/financing disbursed

81,850 kWh

energy generated from solar panels from April 2022 to March 2023, offsetting 63.84 mtCO2e

Became an official supporter of the Task Force on Climate-related Financial Disclosures (TCFD)

Maintained

"AA"

Rating For MSCI ESG

Incentivise and assist SMEs

to green their operations via the

GVC Programme

100% of energy consumption from operations in Sarawak was from a hydroelectricity source, reducing 503.45 mtCO2e

RM1.4 billion

ddisbursed under the affordable home financing schemes with 5,916 homes purchased

Established AmCare for employees to volunteer in CSR activities

ZERO

Lost Time Injury Frequency Rate

100%

members of the Board and employees received training and communication on the Group’s anti-corruption policies and procedures

SUSTAINABILITY @ AmBank GROUP

AmBank GROUP’S SUSTAINABILITY FRAMEWORK

Sustainability Statement

AmBank Group embeds environmental, social and governance (ESG) considerations – including climate-related risks and anti-bribery/ corrupt practices – into our strategies, business and operations, to contribute to the greater good of our stakeholders, and ensuring the longevity of our relevance and profitability.
Sustainability Themes

Responsible Banking

We are committed to conduct our business and engage customers in a responsible manner.

Conscious Self-Conduct

We are conscious that our internal conduct has ESG and climate-related implications.

Positive Societal Impact

We contribute towards the creation of a positive impact to our communities.
Core Sustainability Matters
Represent the Group’s key focus to focus to transition into a sustainable financial institution
Customer Satisfaction

Mitigating ESG & Climate Related Risks

Financial Inclusion
Responsible Consumption

Responsible Procurement
Community Empowerment
Foundation Sustainability Matters
Embedded as part of our existing operations

Digital Transformation & Data Security

Employee Well-Being & Development

Anti-Money Laundering & Anti-Corruption
United Nations Sustainable Development Goals
Maqasid Shariah

Protection of Faith (DIN)

Protection of Life (NAFS)

Protection of Intellect (AQL)

Protection of Lineage (NASL)

Protection of Property (MAL)

KEY MESSAGES

Message from Our Chairman

WE ARE FORGING AHEAD, PUSHING THROUGH CHALLENGES AND CAPITALISING ON OPPORTUNITIES, TO DELIVER A STRONG PERFORMANCE.

Dear Stakeholders,

It gives me great honour to present AmBank Group’s Integrated Annual Report 2023. We highlight the Bank’s value creation efforts and how we have managed our risks and made the best of our opportunities. Despite operating under challenging conditions in FY2023, the Group delivered a strong set of results through the disciplined execution of our strategy. We continue to pursue our commitment to good governance and social responsibility.

TAN SRI MD NOR BIN MD YUSOF

Chairman
AmBank Group

Total dividend payout of 18.3 sen/ share, a

dividend payout ratio of 35%

KEY MESSAGES

Group Chief Executive Officer’s Message

Dear Stakeholders,

The past year has been a pivotal one for the AmBank Group. We kept our foot on the throttle in executing our strategies, demonstrating our unwavering commitment to driving growth and enhancing shareholder value.

DATO’ SULAIMAN MOHD TAHIR

Group Chief Executive Officer
AmBank Group

10%

ROE achieved

a year ahead of our goals.

CHAIRMAN EMERITUS/ HONORARY ADVISER OF AMMB HOLDINGS BERHAD

Tan Sri Azman Hashim stepped down as Chairman of AMMB Holdings Berhad on 29 April 2022. However, in recognition of his immense contribution, wealth of experience and invaluable insights, he was appointed Chairman Emeritus/ Honorary Adviser of the Group on 30 April 2022. His influence and wisdom continue to be highly regarded and his legacy as a visionary leader and philanthropist will undoubtedly continue to inspire and shape AmBank Group’s path in the years to come.

TAN SRI AZMAN HASHIM

Date of Appointment:
30 April 2022

OUR VALUE CREATING BUSINESS MODEL

OUR BUSINESS

Human
Financial
Intellectual
Manufactured
Natural
social

OUR BUSINESS

Wholesale Banking
Investment Banking
Retail Banking
Business Banking
Islamic Banking
Life Insurance
Family Takaful

OUTCOMES CREATED FOR STAKEHOLDERS

PERFORMANCE REVIEW BY
GROUP CHIEF FINANCIAL OFFICER

Delivering 10% ROE is a milestone for our FOCUS 8 strategy. The Group strengthened its capital levels further and declared a dividend payout of 35% for the year.

JAMIE LING FOU-TSONG

Group Chief Financial Officer
AmBank Group

GROUP FINANCIAL HIGHLIGHTS

TOTAL INCOME
(RM MILLION)

3,922.4

FY2019

4,227.2

FY2020

4,552.5

FY2021

4,665.0

FY2022

4,737.7

FY2023
LOANS, ADVANCES AND FINANCING (NET)
(RM MILLION)

100,544.0

FY2019

105,501.6

FY2020

110,616.5

FY2021

118,065.7

FY2022

128,242.6

FY2023
TOTAL ASSETS
(RM MILLION)

158,793.4

FY2019

169,203.1

FY2020

170,178.3

FY2021

174,858.9

FY2022

197,540.6

FY2023
PROFIT/(LOSS) ATTRIBUTABLE TO SHAREHOLDERS (RM MILLION)

1,505.3

FY2019

1,340.7

FY2020

961.6

(3,826.5)^*

FY2021

1,502.7

FY2022

1,735.2

FY2023
DEPOSITS FROM CUSTOMERS
(RM MILLION)

106,916.0

FY2019

112,966.7

FY2020

120,543.2

FY2021

122,592.9

FY2022

130,315.1

FY2023
TOTAL LIABILITIES
(RM MILLION)

140,103.0

FY2019

149,643.0

FY2020

154,587.9

FY2021

156,900.0

FY2022

179,404.7

FY2023

BUSINESS REVIEW

DOWNLOADS

Other Documents

Notice of 32^nd AGM

Notification to Shareholders

Administrative Guide