Dear Stakeholders,

Our Group navigated a volatile year with challenges that tested our resilience. The unprecedented COVID-19 pandemic has had a profound impact on the Bank, our customers, and stakeholders, from the disruption of businesses and livelihoods due to lockdowns to the acceleration of digital banking.

This year has also been a transformative one for the Group, in the face of which, we continue to demonstrate strength and resilience. The settlement that we reached with the Ministry of Finance (MOF) on legacy matters has allowed us to move forward without any impediments. Fortified by our enhanced processes that meet stringent regulatory standards, we can now fully focus on our growth agenda.

Over the years, we have built a strong foundation at AmBank, premised on our Top 4 Transformation Strategy. Today, we are able to build on our solid footing through our Focus 8 Strategy.

Our focus continues to be supporting the economic recovery and positioning the Group for sustainable growth. We collaborated with various stakeholders and industry players to help borrowers navigate the financial implications of the pandemic. At the same time, we introduced new digital capabilities in the context of remote banking and working.

We brought purposeful leadership to the forefront of our sustainability agenda, and at the same time we maintained our Top 3 position in most growth areas, with a commendable income growth of 7.7%.

The Group’s resilient performance and continued strategic progress despite the extraordinary circumstances reflect on our ability to fulfil stakeholder needs, underpinned by our commitment to Growing Trust, Connecting People.