AmBank has prioritised providing relief to customers who are impacted by the circumstances surrounding the COVID-19 pandemic. We continue to offer temporary payment deferment for affected customers, both individuals and businesses. In line with this measure, AmBank is proactively engaging with customers via our Relationship Managers to extend their trade bills by one cycle in order to further cushion the impact to cash flow.
We are also offering a Special Relief Facility comprising financing of up to RM1 million to small medium enterprises (SMEs) affected by COVID-19. AmBank has established a simple process for those applying for this facility with approval provided within 24 hours and disbursement within 5 days of approval. We are working towards reducing the disbursement timeframe further.
In addition, we are reaching out to our SME customers from all sectors of the economy who are impacted by the current Movement Control Order in order to gauge how else we can be of service in this difficult time. Moving forward, AmBank Group is cognisant of the urgent need to do more for Malaysians, particularly those who are financially affected. We will review the need for additional programmes to address the credit and financing needs of individual customers.
Impacted SME customers can contact our Relationship Managers and dedicated assistance channels via email at [email protected] or our Corporate Services hotline at +603 2178 3188. Meanwhile, individual customers can reach us via email at [email protected] or at +603 2178 8888. We will continue to serve our customers at branches and via our AmOnline services as well as ATMs nationwide which are available 24/7.
In addition to this, our insurance arms, AmMetLife and AmMetLife Takaful have introduced supportive financial relief to assist policy owners. Both insurance companies will cover hospital admission due to COVID-19. The Ministry of Health currently requires treatment to be undertaken at designated government hospitals.
We at AmBank Group would like to express our gratitude and appreciation for the tireless hard work and dedication of medical professionals and other service providers who are on the frontline in the fight against COVID-19. We also pray for the speedy recovery of all COVID-19 patients.
