AmBank Group has recently added another feather to its hat by winning four prestigious awards for AmOnline, its digital banking platform. The Asset Triple A Digital Awards 2020 awarded AmOnline with the Best Retail Mobile Banking Experience and Best Wealth Management Experience awards. AmOnline also earned recognitions as the "Best Mobile Banking App" and the "Most Innovative Mobile Banking App" from Global Business Outlook.
Commenting on the awards, Datuk Iswaraan Suppiah, Group Chief Operations Officer, AmBank Group said "We are honoured to be recognised for the second consecutive year by Asset Asia and secure our first wins from Global Business Outlook. Customer preference has shifted definitively from desktop computers to the mobile phone to access online services. We are among the first in the country to spot this trend and provide the full spectrum of banking services from our app. Especially in the current pandemic and even beyond, this is empowering our customers with uninterrupted access to manage savings, spending, borrowings, investments and get assistance for their service needs, all from their mobile phones.”
“We are redefining what customers can expect from online banking. These awards are a testament to our breakthrough efforts. In this unprecedented and challenging time, our investments in AmOnline are ensuring our customers have contact-less, seamless and secure access to all their financial needs.” said Aaron Loo, Managing Director, Retail Banking, AmBank (M) Berhad.
The AmOnline mobile banking app offers 360o banking services and it is especially handy in the current pandemic where our customers get to perform banking transactions, services or apply for products without needing to walk into a branch. Through AmOnline, customers can apply for new products such as opening a savings account, buying motor insurance, applying for a credit card or a personal loan from the comfort of their home. Other banking transactions and services also available are such as money transfers, bill payments, getting cash from their credit card via ‘QuickCash’ and credit card balance transfer programs directly on AmOnline.
AmOnline recently introduced the first of its kind, virtual assistant - AMY™, AMY™ focuses on assisting customers' credit card needs including helping customers to choose the right credit card according to customers’ lifestyle needs, activate a new credit card, apply for supplementary card, manage credit limit and even report a lost credit card. The new ‘Wealth’ feature on AmOnline enables customers to perform a complete unit trust investment journey, fully online. They can open an investment account, perform investment research, purchase and redeem unit trusts. AmBank is one of the first movers in the banking industry to have a seamless end-to-end unit trust investment journey digitally.
The Asset Triple A Digital Awards recognise financial institutions and technology firms that have excelled in innovating and developing a unique digital experience for customers across the Asia-Pacific and Middle East regions. The Global Business Outlook awards reward excellence in business to companies all over the globe. Its goal is to make sure that innovation, creativity and the drive to create value gets due recognition.
