Bachelor of Engineering in Computation with First Class Honours, Imperial College, London
Master of Science in Advanced Computation, Imperial College, London
Responsibilities
Leads the Retail Banking division at AmBank Group
Spearheads the formulation and execution of the bank’s retail banking strategy
Responsibilities include business and strategic planning, channel management,
product development, customer experience and care as well as operations and
credit management
Dedicated to fortifying AmBank Group’s presence in affluent, mass affluent, and
Mass segments
Crafts integrated value propositions delivered through physical channels (branches
and relationship managers) and virtual avenues (digital banking and call centres)
Actively fosters innovative solutions for customers through strategic partnerships
and alliances
Experience
Over two decades of extensive experience in the financial services sector
Career journey started at McKinsey & Company
Held senior positions at CIMB, Alliance Bank, Standard Chartered, and OCBC
Bank
Most recently served as the Digital Transformation Officer at OCBC’s headquarters
in Singapore where he spearheaded digital transformation initiatives for OCBC’s
Malaysian operations
Previously served as the Country Head of Retail Banking for Standard Chartered
Bank Malaysia where he drove growth in Priority Banking and Retail Mass segments and led the bank’s digital transformation endeavours
His diverse expertise and leadership have been instrumental in shaping the
trajectory of banking operations across multiple renowned institutions
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