Bachelor of Science – Economics & Management from University of London
Completed all 3 Levels of Chartered Financial Analyst Programme – CFA Institute
Responsibilities
Leads the Retail Banking division at AmBank Group
Spearheads the formulation and execution of the bank’s retail banking strategy
Responsibilities include business and strategic planning, channel management,
product development, customer experience and care as well as operations and
credit management
Dedicated to fortifying AmBank Group’s presence in affluent, mass affluent, and
Mass segments
Crafts integrated value propositions delivered through physical channels (branches
and relationship managers) and virtual avenues (digital banking and call centres)
Actively fosters innovative solutions for customers through strategic partnerships
and alliances
Experience
He has 24 years extensive experience in the banking industry covering both foreign and local banks i.e. HSBC, Standard Chartered and his recent employer prior to joining us was CIMB Bank.
Started his career in HSBC in various roles in the banking services and secured credit services.
As the Head of Credit Initiation in Standard Chartered, he managed to integrate the Malaysia and Singapore credit initiation function to achieve operating synergy and cost efficiency.
He joined CIMB as the Head of Retail Risk and had transformed the risk management practice and optimised the RWA allocation and utilisation.
He then moved to Group Consumer Bank in CIMB as the Regional Head of Consumer Credit Operations, covering credit initiation, fraud management, collection and recovery functions. He later on was appointed as the Regional Head of Secured Lending and Deposits, and was instrumental in driving the deposits strategy while optimising the NIM to fund the assets growth in a challenging environment.
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