The Bank prohibits any retaliatory action against any Whistleblower for raising legitimate concerns or questions or for reporting suspected violations. In the event the report made by the Whistleblower is proven to be incorrect or unsubstantiated, the Whistleblower will be protected with identity of the Whistleblower and information provided continue to be kept confidential.
The identity of the Whistleblower and information provided will be kept confidential, unless so required under the provisions of the law and as long as the Whistleblower complies with the Whistleblowing policy.
The improper conduct reported shall be investigated by the appointed parties. The investigation may be conducted by Chief Internal Auditor / Integrity Unit of Group Compliance, External Investigator appointed by the Bank or ad-hoc committee that may be formed by the Bank.
The investigation process would be guided by Group Internal Audit (GIA) existing investigation process and reporting.
In the event the reported concern involves Board of Directors or Senior Management, External Investigator may be appointed to conduct the investigation. For appointment of External Investigator, please refer to Whistleblower Protection Guidelines.
The outcome of the investigation shall be reported to the Audit and Examination Committee, or any ad-hoc committee formed by the Bank for decision making.
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